1. These Terms and Conditions (these “Terms”) shall govern the provision of certain services (collectively, “Services”) from TriKro LLC dba Kromatic (“Kromatic”) to the client (“Client”) identified in a proposal executed by Kromatic and Client (the “Proposal”). If there is any conflict between these Terms and the Proposal, the Terms shall prevail. Together, these Terms, the Proposal, and any documents referenced herein or therein are referred to as this “Agreement”.
2. The Proposal may include the ability for Client to access an online program or portal (“Online Services”). All individual users of the Online Services shall be subject to the Terms of Service and Privacy Policy located on the website for such Online Services; provided, however, that if there is any conflict between such Terms of Service and these Terms, these Terms shall prevail. The Proposal may include limitations on the number of users that have access to the Online Services, and fees for the Online Services may be calculated based on the number of unique users. Therefore, Client agrees not to permit the shared use of user login information or accounts.
3. At the sole discretion of Kromatic, the Online Services may be modified from time to time, provided that such modifications are reasonably likely to be generally perceived by Client as improving and building upon the Online Services, and so long as such modifications do not eliminate any material functionality of the Online Services. Such updates will not trigger any changes to the fee structure unless otherwise agreed to by the parties hereto.
4. If the Proposal indicates that Kromatic will perform additional services (“Additional Services”), Kromatic or its subcontractors shall perform or obtain from others such Additional Services in accordance with the Proposal.
5. Subject to the terms of this Agreement, Kromatic will use reasonable efforts to provide Client the Services in accordance with the terms of the Agreement.
6. None of the Services are intended to provide legal, tax, or investment planning advice. Any financially-related component of the Services is intended only to assist you in your own financial planning and decision making and is broad in scope. Your personal financial situation is unique, and any information you obtain from the Services may not be appropriate for your own situation. Consequently, before making any final decisions or implementing any financial strategy or change to your financial management, you should consider seeking and obtaining additional information and advice from your accountant or other certified financial advisers who are fully aware of your individual circumstances. Kromatic is not a licensed financial services provider under the laws of any jurisdiction.
1. Client will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure or algorithms of the Online Services or the underlying software (collectively, “Software”); modify, translate, or create derivative works based on the Software (except to the extent expressly permitted by Kromatic or authorized within the Online Services); use the Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; or remove any proprietary notices or labels.
2. Further, Client may not remove or export from the United States or allow the export or re-export of the Services or Software, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the Software and documentation are “commercial items” and according to DFAR section 252.227 7014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement.
3. Each party represents, covenants, and warrants that its performance under this Agreement, including but not limited to any use of the Online Services, will be in compliance with all applicable laws and regulations. Each party hereby agrees to indemnify and hold harmless the other party against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing by the indemnifying party. Although Kromatic has no obligation to monitor Client’s use of the Online Services, Kromatic may do so (subject to the provisions of Section 4) and may prohibit any use of the Online Services it believes may be (or alleged to be) in violation of the foregoing.
4. Client shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Online Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”). Client shall also be responsible for maintaining the security of the Equipment, Client’s account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Client account or the Equipment with or without Client’s knowledge or consent (except those uses by Kromatic).
5. The Online Services may include linked or integrated third party services (“Third Party Services”). Client acknowledges and agrees that Kromatic does not operate, control, or maintain any such Third Party Services and further that the use of any Third Party Services is subject to the service provider’s terms of use and privacy policy. Client further waives any and all claims against Kromatic regarding the use of Third Party Services.
1. Except as otherwise set forth herein, Kromatic, its affiliates, and its subcontractors and licensors are the sole and exclusive owners of all rights and interests in all (a) patents, patent applications; (b) registered and unregistered trademarks, service marks, trade names, domain names, and all of the associated goodwill; (c) registered and unregistered copyrights and all other literary and author’s rights or moral rights; (d) trade secrets, know-how, show-how, concepts, ideas, methods, processes, designs, discoveries, improvements, and inventions, whether patentable or unpatentable; (e) all other intellectual, industrial, and proprietary rights now or hereafter coming into existence throughout the world; (f) applications for and registrations, renewals, and extensions of any of the foregoing; and (g) exclusive and non-exclusive license rights to any of the foregoing (collectively “Intellectual Property”) and other proprietary rights and interests in and to the Services and Software and any documentation or data related thereto. Kromatic shall own and retain all right, title and interest in and to (1) all improvements, enhancements or modifications to the Services or Software, (2) any software, applications, inventions or other technology developed by Kromatic in connection with Additional Services or support, and (3) all Intellectual Property rights related to any of the foregoing. Client acknowledges and agrees that Client does not have or acquire pursuant to or as a result of this Agreement, any ownership interest, license, lease or other right or interest in or with respect to the Services or any Intellectual Property in or to the Services or Software other than as expressly provided in Section 3.3.
2. Subject to Client’s compliance with the terms and conditions of this Agreement, including Client’s payment of all relevant subscription fees, Kromatic hereby grants to Client a limited, nonexclusive, non-transferable, non-sublicensable right during the Term to run and use the Online Services and the Software in accordance with the terms of this Agreement.
3. Notwithstanding anything in Section 3.1, Client and its subcontractors and licensors shall own all right, title and interest in and to (a) any Intellectual Property existing prior to the effective date of this Agreement that was owned or developed by Client or its licensees or subcontractors, (b) anything developed by Client independent of its relationship with Kromatic, (c) documents, email, or other data uploaded through the Software/Services or otherwise provided to Kromatic in the course of using the Services, including all Intellectual Property rights therein, provided to Kromatic as part of the Services or through use of the Software, or (d) any other data or documents uploaded to the Services by Client, or one of Client’s authorized users, (collectively, the “Client Data”). The parties acknowledge and agree that, at all times, Kromatic is not and shall not be, the rightful owner of Client Data, and shall not use Client Data, except as expressly permitted by this Agreement, required by law, required to provide the Services to Client, or as otherwise authorized by Client in writing.
4. Specifically subject to the provisions of Sections 3.3 and 4, Kromatic shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Software and related systems and technologies (including, without limitation, anonymous and aggregated information concerning use of Client Data in the Online Services), and Kromatic will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Kromatic offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted in the Client Data except as expressly set forth herein.
5. The Online Services may include an educational program that includes templates and other materials (the “Materials”). Client acknowledges that the Materials may be copyrighted and may be subject to licenses limiting the use of the Materials. Upon making full payment for the Online Services as set forth in the Proposal, Kromatic shall grant Client the right to use the Materials for Client’s internal business purposes in a manner consistent with any underlying license to which the Materials may be subject, and Client agrees to use all Materials in accordance with any applicable license or copyright restrictions.
1. Pursuant to this Agreement, each party (“Receiving Party”) may, from time to time, learn, receive, hold, or have access to (in written, oral or electronic form) Confidential Information from the other party (“Disclosing Party”). “Confidential Information” means any information, technical data, or know-how, whether or not a statutory “trade secret” of the Disclosing Party, including, but not limited to, that which relates to research, product plans, Intellectual Property, products, services, customers, employees, documents, markets, software, developments, inventions, processes, designs, drawings, engineering, hardware configuration information, or finances of the Disclosing Party. Confidential Information shall include, without limitation, the terms and conditions of this Agreement and all Client Data. The foregoing notwithstanding, Confidential Information shall not include any information which: (i) is already known by means not subject to a confidentiality obligation of the Receiving Party at the time disclosed by the Disclosing Party; (ii) is or becomes available through public sources apart from any unauthorized disclosure by the Receiving Party; (iii) is obtained by the Receiving Party from a third party who has the right to disclose the same, or (iv) is independently derived by Receiving Party without recourse to any of the Confidential Information.
2. During the Term and at all times thereafter, the Receiving Party shall protect any Confidential Information received from the Disclosing Party: (i) by limiting use and disclosure of the same to its employees, and/or authorized agents or independent contractors to the extent necessary for them to perform the Receiving Party’s obligations in this Agreement; and (ii) by exercising reasonable care to prevent unauthorized use or disclosure, which shall in no event be less than the same degree of care it uses to protect its own information of like importance from unauthorized use or disclosure
3. Notwithstanding the foregoing, either party may disclose Confidential Information received hereunder: (i) pursuant to a mandatory discovery request, disclosure requirement, subpoena, court order or other order of a court, tribunal or government agency received by a party, in each case, only after the party receiving same has given prompt written notice thereof to the Disclosing Party; or (ii) other than Client Data received by Kromatic, to the Receiving Party’s own legal counsel or independent accountant who have a need to know such Confidential Information. In each of (i) and (ii) of this paragraph, the Receiving Party shall (a) consult with the Disclosing Party prior to the disclosure of any Confidential Information (if legally permitted to do so), and (b) cooperate in good faith with the Disclosing Party, at the Disclosing Party’s expense, with any reasonable effort to resist the production of Confidential Information, including obtaining a protective order or defending a motion to compel the production of Confidential Information.
1. Client will pay Kromatic the fees described in the Proposal, upon acceptance of completion, by Client, for the Services in accordance with the terms in the Proposal (the “Fees”). If Client’s use of the Services exceeds any limitations set forth on the Proposal or otherwise requires the payment of additional fees (per the terms of this Agreement), Client shall be billed for such usage and Client agrees to pay the additional fees in the manner provided herein.
2. Kromatic may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by Kromatic thirty (30) days after the mailing date of the invoice. Unpaid amounts are subject to a finance charge of 1% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Service. Unless otherwise provided in a Proposal, the Proposal does not include any applicable taxes. Client shall be responsible for all taxes associated with Services other than U.S. taxes based on Kromatic’s net income, and Client agrees to pay any such taxes.
1. Subject to earlier termination as provided below, this Agreement is for the term specified in the Proposal with respect to each Service, and for the Online Services, this Agreement shall be automatically renewed for additional periods of the same duration as the initial term set forth therein (collectively, the “Term”), unless either party requests termination at least thirty (30) days prior to the end of the then-current term.
2. In addition to any other remedies it may have, and subject to Kromatic’s additional policies as set out or referenced in the Proposal, either party may also terminate this Agreement upon ten (10) days’ notice (or without notice in the case of nonpayment), (a) if the other party materially breaches any of the terms or conditions of this Agreement (and, to the extent curable, fails to cure such breach within 30 days of the non-breaching party providing notice to the breaching party of such breach), (b) if the other party files a voluntary petition in bankruptcy or has an involuntary petition in bankruptcy filed against it, (c) if the other party is declared insolvent, makes an assignment for the benefit of creditors, appoints a receiver, conservator, or trustee to operate its business, or liquidates all or substantially all of its business assets, or the equivalent of any of the foregoing, (d) in its performance hereunder, the other party recklessly or willfully violates applicable law, or (e)upon convenience, by serving a 30 days’ notice to the other party.
3. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
Kromatic shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner. Kromatic further represents and warrants that the Services and Software, including Client’s use thereof, do not and will not infringe any United States patent, copyright, trademark, service mark or other Intellectual Property right of any third party. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Kromatic or by third-party providers, or because of other causes beyond Kromatic’s reasonable control, but Kromatic shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. HOWEVER, EXCEPT AS OTHERWISE SET FORTH HEREIN, KROMATIC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY GUARANTEE OR WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND KROMATIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CLIENT ACKNOWLEDGES THAT KROMATIC IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN THE CLIENT DATA OR THE INPUTTING OF THE CLIENT DATA INTO THE SERVICES, REGARDLESS OF WHETHER SUCH INPUT WAS COMPLETED BY CLIENT OR BY KROMATIC.
1. NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR (A) BODILY INJURY OF A PERSON OR (B) LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NEITHER PARTY, NOR ANY OF ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES, SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (i) FOR ERROR OR INTERRUPTION OF USE, (ii) FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; OR (iii) FOR ANY INDIRECT OR NON-OBJECTIVELY MEASURABLE, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. EXCEPT FOR (i) BODILY INJURY OF A PERSON OR (ii) LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IN NO EVENT WILL EITHER PARTY’S TOTAL LIABILITY TO THE OTHER PARTY UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNT OF FEES PAID OR PAYABLE TO KROMATIC BY CLIENT UNDER THIS AGREEMENT FOR THE 12 MONTH PERIOD PRIOR TO THE DATE OF THE CLAIM, IN EACH CASE, WHETHER OR NOT A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. THE FOREGOING LIMITATIONS OF LIABILITY ARE INAPPLICABLE TO INDEMNIFICATION CLAIMS PURSUANT TO SECTION 9, OR EITHER PARTY’S BREACH OF CONFIDENTIALITY, SECURITY, OR DATA PROTECTION OBLIGATIONS UNDER THIS AGREEMENT (“EXCLUDED CLAIMS”). NEITHER PARTY’S TOTAL LIABILITY FOR EXCLUDED CLAIMS HEREUNDER SHALL EXCEED $1 MILLION IN THE AGGREGATE, WHETHER OR NOT A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
1. Subject to the limitations set forth in Section 8, Kromatic shall indemnify, defend and hold Client harmless from and against any and all third party claims, losses, damages, suits, fees, judgments, costs and expenses which arise out of or relate to a claim brought or sanction sought arising from allegations by third parties alleging that the Software infringes any Intellectual Property right of any third party.
2. Subject to the limitations set forth in Section 8, each of Kromatic and Client agrees to indemnify, defend, and hold harmless the other from and against any and all third-party claims, losses, damages, suits, fees, judgments, costs and expenses which arise out of or relate to a claim brought or sanction sought by a third party as a result of any breach by it of this Agreement.2
3. Promptly upon receipt by a person or entity entitled to indemnification under Sections 9.1 or 9.2 (for purposes of this Section 9.3, an “Indemnitee”) of notice of a third-party claim, the Indemnitee shall give written notice to the party from whom indemnification is sought pursuant hereto (for purposes of this Section 9.3, the “Indemnitor”). The Indemnitor will be required to defend such claim, and the Indemnitee will have the right to approve the counsel selected by Indemnitor to defend such claim. Furthermore, to assume the defense of such claim, the Indemnitor shall first have acknowledged in writing to the Indemnitee the Indemnitor’s obligation to indemnify the Indemnitee for the matter in accordance with this Agreement in accordance with Section 9.1 or 9.2 and provided reasonable proof of the Indemnitor’s ability to defend and pay the defense costs and claim amount. In the absence of such assurance in writing, the Indemnitee shall retain the right, but not the duty, to control the defense of such claim, without prejudicing in any way its right to recover damages in accordance with this Agreement. As soon as reasonably practicable, the Indemnitee will provide the Indemnitor with reasonable assistance and information required for the defense and/or settlement of the claim. If the Indemnitor fails to assume the defense of any third-party claim within the reasonable period of time, then the Indemnitee may assume the defense of any such third-party claim at the cost and expense of Indemnitor, subject to any limitations set forth in this Agreement. In any event, the Indemnitee shall have the right to participate in the defense of any claim for which it is requesting indemnification hereunder with its own counsel and at its own cost. Neither party shall settle a claim that imposes obligations on, or restricts the operations of, the other party without the written consent of such other party, which consent shall not be unreasonably withheld or delayed.
4. If the Services or Software are, or in Kromatic’s opinion are likely to be, claimed to infringe, misappropriate, or otherwise violate any third-party Intellectual Property right, or if Client’s use of the Software or Services is enjoined or threatened to be enjoined, Kromatic may, at its option and sole cost and expense, (a) obtain the right for Client to continue to use the Software and Services materially as contemplated by this Agreement; (b) modify or replace the Software or Services, in whole or in part, to make the Software or Services non-infringing, while providing materially equivalent features and functionality, and such modified or replacement software or services will constitute Software or Services hereunder; or (c) terminate this Agreement, in its entirety or with respect to the affected part or feature of the Services, effective immediately on written notice to Client, in which event: Kromatic shall promptly refund to Client, on a pro rata basis, the share of any Service Fees prepaid by Client for the future portion of the Term that would have remained but for such termination.
5. This Section 9 sets forth Client’s sole remedies and Kromatic’s sole liability and obligation for any actual, threatened or alleged claims that this Agreement or any subject matter hereof (including the Services and Software) infringes, misappropriates or otherwise violates any Intellectual Property rights of any third party.
1. All questions in dispute under this Agreement shall be submitted to mediation. On the written notice of either party to the other of the election to submit any dispute under this Agreement to mediation, each party shall designate their representatives and shall meet within ten (10) days after the service of the notice. The parties themselves shall then attempt to resolve the dispute within ten (10) days of meeting. Should the parties themselves be unable to agree on a resolution of the dispute, and then the parties shall appoint a third party who shall be a competent and impartial party and who shall be acceptable to each party, to mediate the dispute. Any third-party mediator shall be qualified to evaluate the performance of both of the parties. The third party shall meet to hear the dispute within ten (10) days of their selection and shall attempt to resolve the dispute within fifteen (15) days of first meeting. Each party shall pay the fees and expenses of the third-party mediator and such costs shall be borne equally by both parties.
2. Kromatic and Client agree that from time to time, there may be conflicts, disputes and/or disagreements between them, arising out of or relating to the Services, or this Agreement (hereinafter collectively referred to as “Disputes”) which may not be resolved through mediation. Therefore, Kromatic and Client agree that all Disputes shall be resolved by binding arbitration or litigation at the sole discretion and choice of Kromatic. If Kromatic chooses arbitration, the arbitration proceeding shall proceed in accordance with the Commercial Arbitration Rules of the AAA.
3. If Kromatic chooses arbitration or litigation, either may be commenced at any time prior to or after completion of the Services, provided that if arbitration or litigation is commenced prior to the completion of the Services, the obligations of the parties under the terms of this Agreement shall not be altered by reason of the arbitration or litigation being conducted. Any arbitration hearings or litigation shall take place in San Francisco, California; provided, however, that non-appearance-based arbitration shall be used if the amount in controversy is less than $10,000.
4. The prevailing party in any arbitration or litigation relating to any Dispute shall be entitled to recover from the other party those reasonable attorney fees, costs and expenses incurred by the prevailing party in connection with the Dispute.
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by either party except with the non-assigning party’s prior written consent, which shall not be unreasonably withheld or in connection with a change of control of a party, in which case the successor in interest may assume the party’s interests hereunder; provided that, nothing herein shall prevent Kromatic from employing such subconsultants and other subcontractors as Kromatic may deem appropriate to assist in the performance of services under this Agreement. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and neither party has any authority of any kind to bind the other party in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by e-mail (with confirmation of transmission); the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement shall be governed by California law without regard to its conflict of laws provisions. The terms that expressly survive termination of this Agreement or that, by their nature, will not be fully performed during the Term, including but not limited to Sections 3, 4, 6, 9, 10 and this Section 11 shall survive the termination or expiration of this Agreement.