Applying Innovation Metrics and Objectives by Department

Innovation Management isn’t just the fun stuff like coaching teams and setting up investor boards. It requires developing an entire innovation ecosystem, and then setting up innovation metrics to measure the output of that ecosystem. At some point, we have to measure impact and set the right innovation KPI for the HR department.A measurement tool.I get questions on this topic regularly, so I’m going to paraphrase a few of them and break them down for you.

Department-level innovation

Within internal innovation programs, what’s your view on applying innovation objectives by department, giving them the same relevance as the traditional objectives teams are evaluated for? 

If innovation is a priority, it should absolutely be included in company, department, and personal objectives. If it’s not in the objectives, we shouldn’t be surprised if nothing happens.

I once worked with a company that had “growth” as its company-wide priority. It was mentioned in every big meeting, and every single person in the company knew that was the priority. But the only team that had growth as part of its own objective was the growth team.

The growth team was only one person.

A lonely person sitting as an illustration of a team of one..

They didn’t even have an engineer to actually implement the growth experiments the growth hacker came up with. So it wasn’t a big surprise when growth never really happened.

When your growth team is a team of 1, instead of growth you will get loneliness, which is a common innovation obstacle. It can be overcome with a network of innovators who can exchange knowledge and support each other, a critical element to any innovation ecosystem.

Long story short, if business growth is a priority for the company, it should be a priority for everybody in the company. This makes it an innovation catalyst instead of an innovation obstacle.

Managing innovation metrics

What types of objectives or metrics should be used to measure department-level innovation?

This depends entirely on the objectives of the company and program, which should be based on the strategy of the company. Department-level innovation should mirror company-level innovation and should be measured the same way.

Assuming the objective of the innovation program is to increase the general ability of the company to innovate, we’d call that innovation ecosystem design. So we want to create an environment where intrapreneurs can systematically create new business models over and over again. That’s a very big project.

So instead of trying to tackle everything at once, each department should target a proximate objective based on their biggest obstacle to innovation.

What’s stopping intrapreneurs today? What is stopping innovation at your company or in your department? Is it fear? Bureaucracy? Lack of innovation strategy? Pick the one thing you think is most important and focus the objective on removing that obstacle.

The nine most common innovation obstacles

The nine most common innovation obstacles.

Any metrics chosen should be based on that obstacle. You will likely find that the main obstacles to innovation at the department level are the same obstacles faced at the company level, which is not surprising since the individual departments feed off the company-wide innovation ecosystem.

Whatever obstacle to innovation you choose to measure, make sure you have an actionable metric to quantify it. Click To Tweet

So let’s say your main obstacle is one of the most common ones: Intrapreneurs aren’t submitting enough ideas because they are afraid of criticising the status quo.

Some quick and dirty ways of measuring that obstacle might include:

  • Quantifying the number of ideas being submitted and what happens to those ideas
  • Getting qualitative feedback on how people perceive the culture of the company
  • Looking at HR records to see if people who criticize the company are promoted or fired

Of course you need to make sure you are fully analyzing the data, not just looking at vanity metrics. For example, just measuring the number of ideas submitted only gives you a partial view of the problem.

If one company, Spacely’s Sprockets, has 200 ideas submitted and another company, Cogsley’s Cogs, has 1,000 ideas submitted, who is doing better at innovating?

illustration-PileOBulbs-uniform

At first glance, it’s Cogsley. But if Spacely has 100 employees and Cogsley has 200,000, then Spacely clearly has better employee engagement around innovation. The raw number of ideas is important, of course, but the percentage of ideas per employee tells us much more about whether or not the company is using 100% of its brainpower to innovate.

The raw number makes us feel good about ourselves — 200 is a lot of ideas! — but it doesn’t give us the information we need. Don’t measure innovation with vanity metrics!

Someone looking at a mirror.

Innovation management

If we have “innovation ambassadors” within departments to foster innovation and help implement projects, should we also have objectives for them? What about rewards?

As above, absolutely. If we are not explicitly setting a strategy and objectives, then we shouldn’t expect results. Keeping track of Objectives and Key Results (OKRs) is one way to make this explicit in your company.

And rewards?

This is a bit tricky.

I am absolutely in favour of rewarding people for effort and results. However, “rewards” are often taken to a formulaic extreme by HR departments, which just results in clever people gaming the system by setting low bars to receive 100% of the bonus pool. We can’t just give a cash prize for “most number of ideas submitted.” We’ll wind up with ideas for broccoli-flavored ice cream and Twitter, but with only 139 characters.

Broccoli-flavored ice cream.

Contrary to popular opinion, corporations are not just filled with people maximizing profit. Most of the intrapreneurs I know leap at the chance to do a project they find meaningful.

For one client, I conducted a series of interviews with intrapreneurs to establish the biggest obstacle to innovation. They almost invariably had the same answer: “Time.”

A person working all week long without any single break.

They were working weeknights and weekends to make their idea work, but of course their time is limited. If the project was to get funding, they needed time to actually flesh it out. They were motivated and ready to go. They found their own purpose. They just needed the autonomy to do it.

There’s nothing inherently wrong with monetary rewards, but imagining that most people are automatons motivated entirely by money is a myth. (Dan Pink’s video on Drive is a great overview on what motivates people.)

Rewards don’t have to be cash. They might be social or personal. But they should reflect the values of the individual and the company, not a formula determined by HR. Click To Tweet

Someone wins a trophy.

True innovation is probably not going to fit into the current KPIs. So it’s nice to have a human being who can look at what everyone is doing and override the formula to reward a true entrepreneur who delivers impact outside of the reward system with a combination of applause, a fat paycheck, and the opportunity to write their own job description.

Lessons Learned

 

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